Shipping Policy

Shipping Policy – goosecreekcandle

1. Order Processing

Orders are usually processed within 1–3 business days after we confirm your payment. You will receive an email confirming your order once the purchase is completed.

2. Shipping Methods & Delivery Times

Currently, we offer shipping within the United States. Standard delivery typically takes 5–7 business days. Expedited shipping options may be available at checkout.

3. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location, the size of your order, and the chosen shipping method. Keep an eye out for special free-shipping promotions; check our website for current offers.

4. Order Tracking

Once your order has shipped, you will receive an email with tracking details to monitor your package's status with the carrier.

5. Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or lost packages resulting from incomplete or incorrect addresses.

6. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact us immediately at robin.ball61@yahoo.com or call +1 614-531-9220. We will collaborate with the carrier to resolve the issue and, if necessary, offer a replacement or refund.

7. Contact Us

Email: robin.ball61@yahoo.com
Phone: +1 614-531-9220
Address: 326 Bay Settlement Road, Green Bay, WI 54311, USA

We are dedicated to delivering your handcrafted candles safely and on time, so you can enjoy their warmth and fragrance without worry.