FAQ
Frequently Asked Questions – goosecreekcandle
1. What types of candles do you offer?
We offer a diverse selection of handcrafted candles, including scented, decorative, and gift sets, all made with the finest materials for lasting fragrance and burn.
2. How can I place an order?
Simply visit gooseocreekslife.com, select your products, add them to your cart, and proceed with checkout.
3. Do you ship internationally?
Currently, we ship only within the United States. For international orders, please contact us at robin.ball61@yahoo.com.
4. How long does shipping take?
Shipping times depend on the destination. Domestic orders typically take 5–7 business days. You’ll receive tracking details once your order ships.
5. Can I return or exchange a candle?
Yes, please contact us within 14 days of receiving your order at robin.ball61@yahoo.com for return instructions. Refer to our Return & Refund Policy for more details.
6. How should I care for my candles?
- Trim the wick to 1/4 inch before each use.
- Avoid burning for more than 4 hours at a time.
- Keep away from drafts, pets, and children.
- Allow the wax to melt evenly during the first burn to avoid tunneling.
7. Are your candles made from natural ingredients?
Yes, we use high-quality materials, including natural waxes and premium fragrance oils, for a safe and enjoyable candle experience.
8. Do you offer custom or bulk orders?
Yes! For bulk orders or custom designs, please contact us at robin.ball61@yahoo.com.
9. How can I contact customer service?
Email: robin.ball61@yahoo.com
Phone: +1 614-531-9220
Support hours: Monday–Friday, 9:00 AM–5:00 PM CST